Shipping & Returns

Delivery

We deliver island-wide within Sri Lanka by courier. Orders are dispatched once your bank transfer has been confirmed — usually within 1–2 working days of confirmation, with delivery typically taking a further 2–4 working days depending on your area. We will email you when your payment is confirmed and again when the order ships.

• Delivery charge: LKR 1,000.00 per order.
• Free delivery on orders of LKR 10,000.00 or more.

Long items such as aluminium profiles (up to 3 m lengths) may be sent as a separate parcel or by a specialist courier; if that affects the delivery time for your order we will let you know.

Please inspect your parcel on arrival. If the packaging is visibly damaged, note it with the courier and contact us the same day with photos.

Returns and exchanges

If you change your mind, you can return an unused item within 7 days of delivery for an exchange or refund, provided it is in its original, undamaged packaging with all accessories. Return delivery is at your cost unless the item is faulty or we sent the wrong thing.

The following cannot be returned unless faulty:

• LED strips and aluminium profiles cut to your specified length — these are made to order.
• Items that have been installed, wired or otherwise used.

To start a return, contact us with your order code and the reason. Refunds are made by bank transfer to the account the payment came from, within 7 working days of us receiving the item back.

Faulty items and warranty

All products are covered against manufacturing defects for at least 12 months from delivery; where the manufacturer offers a longer warranty, that period is stated on the product page. The warranty covers repair or replacement of the product. It does not cover damage from incorrect installation, incorrect supply voltage, physical damage, water ingress beyond the stated IP rating, or normal wear.

If a product develops a fault, contact us with your order code, a description and, where possible, photos or a short video. We will arrange collection or ask you to return it, test it, and repair or replace it. If the fault is confirmed, we cover the return delivery.

Missing or incorrect items

Please check your order against the packing list on arrival and tell us within 48 hours if anything is missing or wrong. We will send the correct items at our cost.

Contact

For anything to do with delivery or returns, contact us quoting your order code.